Ordering Shaw Contract adhesive just got easier.
Shaw Contract Adhesive Name Update
Beginning December 1st, we introduced a name change to seven of our adhesives. The new names incorporate a number system that will allow for an easier and more accurate ordering process.
The reasons for these changes are as follows:
- Overwhelming internal and external customer feedback that our names cause confusion without having simple numbers to reference.
- Continuous order entry errors due to similarities in the current naming convention. Adding the number sequence will help differentiate the available options.
- When selecting a good, better, or best option, the number sequence will add additional clarification. The higher number identifies the better option in most cases.
- Ease of order entry when searching for the desired adhesive.
This change was implemented on December 1st. Please reach out to sara.hudson@shawcontract.com if you have any questions or concerns. Thank you for your support of our TotalWorx category!
FAQ:
- Is this just a name change?
- Yes, nothing about the adhesive is changing. We are only changing the names.
- Will this affect my current orders?
- No. The label update will be a rolling change.
- Will this affect my warranty?
- No. The adhesives are not changing, only the name.
- Will this affect any of my current installations?
- No. The adhesives are not changing, only the name. Please continue to reference the existing spec sheet.
- Will pricing be affected?
- No. The adhesives are not changing, only the name.
- Are the style numbers changing?
- No, the style numbers will stay the same. You can view our totalworx catalogue to find the appropriate style numbers if needed.
- Do I need to update existing orders to reflect the new style name?
- No, because the style numbers are not changing, the system will automatically reflect the new names. There is no action needed on your end!
December 05, 2023